FREQUENTLY ASKED QUESTIONS

HELP CENTRE

What is an FAQ section?

An FAQ section can be used to quickly answer common questions about our business, such as “Where do we ship to?”, “What are our opening hours?” or “How can I submit an order?”
What are the opening hours?

We are open from Monday to Friday between 9 am to 5 pm EST.
How can I submit an order?

Please get in touch with us via email or phone. One of our representatives will explain how to submit an order as each customer varies. Paul Dub paul@dubwear.com Leslie Dub leslie@dubwear.com
Do you sell "Made In Canada" products?

Yes, we do. Get in touch with us for more information. info@dubwear.com +1-905-362-1334 +1-800-463-3828
How much are the products?

We have different prices depending on the quantities per item as well as the complexity and nature of the project and logos. Despite the high degree of customization, we are able to offer competitive prices. For more information, please get in touch. Paul Dub paul@dubwear.com Leslie Dub leslie@dubwear.com
Can I order only 1 piece of an item?

No, the minimum order is 25 pieces.
What is the minimum order quantity?

The minimum quantity to order is 25 pieces.
What are your production lead times?

Our production lead times are 3 to 5 weeks from the date where the design is approved, you have given us your Purchase Order and we have received the deposit or full payment. As we are a seasonal business the lead time depends on the season. In the event of a tight deadline, it is sometimes possible to prioritize your order.
Can I pick up my order to avoid the shipping fee?

Yes, you can. Our pick-up location is: 7880 Tranmere Dr. Mississauga, ON, Canada L5S 1L9
Where do we ship to?

We ship mainly in Canada. Are you outside of Canada? Let's get in touch for details. info@dubwear.com
What files do we need?

We prefer to have adjustable (workable) files, such as AI, PSD, IND, CDR, and PDF (if workable). Please be advised, JPEG files are for review. However, if you don't have any other working files you can submit a JPEG for production as well.
What is a "working file" and why do we need it?

Working files are adjustable and they won't pixelate even in extra high zoom. They are not images, not photos, they are vector files. An AI or EPS file will not be a working file just because it's been saved in that format! If your file contains an image you have to vectorize it, so it will be workable. We need a working file, as we have to separate each color from the other for the production process.
Is it possible to preview what my design will look like?

Yes. We will send you designs on a 2D mockup with different options. You will be able to see what your designs will look like, and will be able to adjust them until you are 100% satisfied.
Color choices

If you require a specific PANTONE color to be used for your order, please let us know the PMS color code. If you don't specify your color choices, we will color-pick from your submitted logo, or will provide you with options to choose from during the design approval process.
I don't have ideas or a specific logo to use for my order. Can you provide it?

Of course! You can view our product catalog, and select any logo from it. Also, you can check out our logo catalog and select the best design. If you don't like any logos or have a specific idea or still have no idea at all, don't worry! Please get in touch with us, we will gladly help with your needs. info@dubwear.com